Got Questions?
“What are the various modes of payment?”
Online payment methods such as net banking, credit card, debit card, etc. are available. And offline method of payment is Cash on Pick up.
“How can I resolve a payment/refund/coupon-related issue?”
You can contact our customer service(+91 95133 97879) and they will resolve any delivery or payment-related issues.
“Do you charge for delivery?”
Yes. We charge for delivery depending on the product, weight, and distance.
“Do I need to pay any registration fee?”
No. Registration is free
“How can I deactivate my QWQER account?”
You can log out of your account from the app itself.
“What is the QWQER customer care number?”
It’s +91 95133 97879
“How can I give instructions to my delivery executive?”
You can mention the special instructions while booking your order.
“What are the items that you don’t deliver?”
We deliver all kinds of goods excluding banned substances, cigarettes, and Liquor.
“What are your delivery hours?”
7 am to 10 pm
“What cities/locations does QWQER operate in?”
In KERALA, we operate in Trivandrum, Alleppey, Kochi, Thrissur and Kozhikode. In KARNATAKA, we operate in Mangalore, Mysore, and Bangalore. In TELANGANA we operate in Hyderabad. In TAMILNADU, we operate in Madurai, Tirupur, Coimbatore, and Chennai.
“Can I order delivery by 3-wheeler and 4-wheeler?”
We deliver only in 2 wheeler for individuals. For business deliveries please contact our support team.
“What if I do not receive my order on time?”
We do our best to deliver all orders on time. If there is any delay our customer service(+91 95133 97879) team will keep you informed with a valid reason for a delay in delivery.
“Is there a minimum order value?”
There is no minimum order value.
“Can I edit my details after placing the order?”
Yes. Orders can be edited before pick up.
“Can I track my order on QWQER?”
Yes, we offer a tracking facility for orders within our app.
“How long do you take to deliver my order?”
It depends on the distance and type of product.
“Is QWQER accountable for quality/quantity-related issues?”
QWQER will not be responsible for the quality and quantity of the product to be transported.
“How can I cancel my order and change my order?”
Orders can be cancelled before pick up.
“How QWQER for Business is different?”
QWQER for Business is mainly for business customers who have a valid GST registration.
“How can I partner with QWQER?”
You can visit our website qwqer.in and register with partner page. Our executives will contact you and assist.
“Why should I partner with QWQER?”
We are a cost-effective and efficient delivery partner.
“Do you provide packing materials?”
No, we don’t provide packing materials.
“Is QWQER accountable for delivery-related issues?”
Yes, we will ensure your items are delivered safely.
“Who takes care of the delivery of my products?”
Qwqer will be your delivery partner.
“What are the documents required to register with QWQER?”
Business customers will require a Valid GST registration and Pan card.
“Can I track my products?”
Yes, the booking customer can track their orders.
“Is there a minimum order requirement?”
There is no minimum order requirement.
“Do you support bulk orders?”
Yes. We do bulk orders and it needs to fit in our bag (14 inches x 12 inches x 22 inches).
“Can QWQER be used for intercity deliveries?”
No, we are only a hyper-local delivery company.
“What kind of items can I deliver?”
All kinds of items excluding banned substances, cigarettes, and liquor.
“What is the distance limit for delivery?”
Our delivery distance is a maximum of 15 km.
“How can I pay for my deliveries on QWQER for Business?”
You can pay through online payment or Cash on pick up.
“What are the fees charged?”
Delivery fees can be seen before closing a booking.
“How will I receive my payment?”
Your payment will be sent to your bank account.
“Will training be provided?”
Yes, we will provide you with specific training depending on the kind of customers you will be delivering for.
“What if I face a delivery issue?”
You can call our customer support team and they will assist you.
“Is uniform compulsory?”
Yes, wearing our T-shirt and Bag is compulsory.
“What are the terms and conditions for payment?”
The payout cycle will be from Monday to Sunday. Payment will be settled every Friday.
“Can I reject orders?”
You cannot reject orders.
“Can I service in my preferred location?”
You can serve in your preferred location but you may be moved to another location if there are fewer orders in your location and a surge in orders in other locations.
“What are the login hours?”
Currently, our log-in hours are from 7 am to 10 pm.
“When do I start delivering orders?”
Once your registration is approved and your KYC is completed you can visit our office to collect the joining kit and get started immediately.
“What are the documents that will be required?”
Driving license, Pan Card, Aadhar card, Vehicle Insurance.