Senior Operations Manager

We are seeking a seasoned Senior Operations Manager to lead and optimize our hyperlocal last-mile delivery operations. You will be responsible for designing and executing efficient logistics strategies, managing field and support teams, and ensuring timely, cost-effective, and customer-centric deliveries. This is a critical leadership role for someone who thrives in fast-paced, dynamic environments and has a proven track record in scaling logistics networks, particularly within urban delivery ecosystems.

• Strategic Operations Management

• Oversee day-to-day last-mile delivery operations across multiple cities.
• Build and implement scalable delivery models suited to hyperlocal geographies.
• Drive key operational KPIs including on-time delivery rate, cost per order, and customer satisfaction.
• Team & Stakeholder Leadership
• Lead and mentor a large cross-functional team including area managers, dispatch teams, delivery partners, and fleet supervisors.
• Collaborate closely with Product, Tech, Customer Support, and Business Development teams.

• Partner & Fleet Management

• Develop and manage relationships with delivery partners and third-party logistics providers (3PLs).
• Optimize delivery fleet operations, including workforce planning, route optimization, and vehicle utilization.

• Data-Driven Decision Making

• Use analytics and dashboards to identify process gaps and areas for improvement.
• Monitor real-time delivery data and act swiftly to resolve bottlenecks or SLA breaches.

• Process Improvement & Automation

• Drive continuous improvement projects using lean and six sigma methodologies.
• Work with tech teams to automate and digitize manual processes.

• Compliance & Safety

• Ensure adherence to legal and safety regulations across operations.
• Implement best practices in fleet safety, rider training, and workplace compliance.

•  Key Competencies

  • Operational Excellence
  • Leadership & People Management
  • Analytical Thinking
  • Stakeholder Collaboration
  • Crisis & Risk Management
  • Customer Centricity
  • Tech-Savvy & Adaptable
  • Bachelor’s Degree in Business, Operations, Supply Chain, or related field. MBA preferred.
  • 6–10 years of experience in operations, with at least 3 years in a senior leadership role in last-mile or hyperlocal delivery.
  • Strong understanding of urban logistics, fleet optimization, and delivery platforms.
  • Experience in e-commerce, foodtech, grocery, or quick commerce is highly desirable.
  • Proven ability to scale operations in high-growth environments.
  • Excellent analytical, communication, and leadership skills.
  • Familiarity with logistics tech tools and platforms (TMS, OMS, etc.).